June Care Provider Resources
Resources and answers for our June Care Provider community.
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All about matching
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June Care matches families based on several factors. We do our best to match based on location and schedule, but we also factor in other preferences you share with us when you create your June Care profile. (This is a reminder to please make sure you have as complete of a profile as possible, so we can only present you with the best matches! You can update your profile in the app.)
Beyond the basics, June Care has a proprietary matching algorithm that adds a fair amount of June Care Magic 💫 into all of the matches on our platform. Want to learn more…try a match for yourself and then you’ll understand. 🌈
Note: June Care only matches families 1:1, meaning you can only provide care for children from one other family at anytime.
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Families look for Providers who are verified and have reviews. They also love seeing video intros and pictures.
Here's what you can do:
1. Add 3 - 5 reviews to your profile by sharing this link with friends, neighbors and colleagues who have seen your parenting skills in action.
2. Get Verified. It takes less than 2 minutes and gives you full access to jobs on June Care!
3. Add more pictures of your home / place space / etc. to your profile.
4. Upload a video to your profile here.
5. Apply to care requests near you. Even if it isn't a perfect match, offer what you can do to help!
7. Share your profile using the share icon located at the bottom of your account. It's a great way to let other families in your community know about your, June Care... and earn up to $1000 in rewards!
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There are two ways to add reviews. And remember, even if you haven't hosted yet, a review can come from anyone who knows you as a parent.
Share / text / email this link to friends and neighbors.
Request reviews right from your profile by entering friends’ email addresses in the Add More Reviews box from your provider home screen.
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As a June Care Provider, you can specify where you'd like to provide care:
In your home only
In the home of the family only
Open to either
We recommend selecting "Open to either" to connect with more families and get booked faster. This is a platform for primary care providers, so your kids can come with you if you are providing care outside of your home.
Families will also specify where they'd like care to occur on their job posts, so make sure you take a look at that before applying.
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This is between you and your matched family. However, if you will be driving the children, please let us know, since we need to run a driver’s safety check as part of your background check (at no additional cost to you).
Please always notify your matched family anytime you are taking their children anywhere that was not previously agreed to prior to drop off.
For more information, please review our June Care Provider Safety Tips.
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Of course! All of the families who sign up for June Care are aware that some of our providers are stay-at-home parents who do not have childcare of their own.
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If a family is asking you to book outside of June Care, please remind them that you prefer to book through June Care so that:
Your payment and personal information is protected
There are no awkward conversations about missed / delayed payments between you and the other family... Tessa will handle that for you. ;)
You can continue to build your reputation and profile on the platform
You can remain part of the June Care network and not risk your status as a June Care Provider
Your booking is covered by the June Care Guarantee and the June Care Terms of Service.
Remember, never accept cash or payment outside of June Care to ensure you are protected.
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Our Customer Success team is here to help you navigate anything that might come up. Think of us as your personal concierge service!
You can reach out anytime:
You can report a conversation (anonymously in the product)
Through the inbox in your account (chat with June Care Support) - her name is Tessa ;)
Email support@junecare.co
Call 925-940-1441
We are here to help!
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We want to make sure you feel great about your match, so here are some questions we suggest you ask in the first meeting with your matched families:
What are the other child(ren)’s interests, hobbies? Favorite books/games/songs?
Do(es) your child(ren) have a daily routine or schedule?
Are there certain things that scare / upset your child(ren)?
If your child(ren) get upset, what is the best approach to soothing him/her?
Do your child(ren) have any food allergies?
Do your child(ren) require a nap during the day? Does he/she use a pacifier / lovey?
Is/are your child(ren) potty trained? Does he/she need prompting to use the bathroom?
Any favorite snacks or items I can have on hand to help your child(ren) feel more comfortable?
Make sure you listen and take notes… and share similar facts about yourself and your family so both sides of your June Care match can get to know each other and feel comfortable. You’ve got this!
All about the money
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There is no service fee charged to June Care providers. June Care does charge a $2.50 / month (paid annually) fee to become a verified provider prior to your first booking. Note: this fee is non-refundable, since it covers the cost of your background check, which is paid to a 3rd party. Once the background check is initiated, we cannot recoup those funds.
You can cancel your June Care account at anytime by emailing us at support@junecare.co.
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No.
You are your own boss with June Care! June Care Providers are independent contractors (1099Ks).
Families who book you as their June Care Provider may ask you directly for your contact information and SSN when filing their taxes or claiming their FSA benefit. This is handled directly between you and the families you are referred to via the platform.
For more information about self employment, the IRS has helpful information here.
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June Care facilitates payments between Families and June Care Providers to help you focus on your children, the children you are caring for and the connections you are making in your community.
Make sure to set up your June Care Payout account (hosted by our partner, Stripe) from your account page here.
In order to get paid, simply report the total hours you worked for the week on your Timesheet. You will receive confirmation of your payout on the same day (or next day if you finish after 5PM) on your June Care Provider Stripe Dashboard.
For more information on how June Care processes payments, please visit our pricing page.
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June Care Providers set their own rates. For questions about what to charge in your local area, please reach out to June Care Support at support@junecare.co.
Once the rate and schedule are set between you and the family, June Care manages the payments electronically for the duration of each match.
** Any June Care Provider or Family met through the June Care network is required to book/be booked through June Care for any paid childcare arrangements. Payment must also be made through June Care and not directly between families. Violation of this standard qualifies both families for immediate suspension and permanent dismissal from the June Care network. Parents may also be liable for monetary damages owed to June Care per the June Care Terms of Service. **
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You can update or change your rate any time from the profile section of your June Care App, under Preferences & Availability. From there, you can change your rate, mark it as flexible, and/or specify your rate for 1 or more children.
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June Care does not employ their June Care Providers, therefore, Providers should claim any income taken in from care jobs found on June Care independently.
While June Care does not give advice on tax obligations and issues, we do encourage you to seek professional tax advice for personal income tax questions and assistance.
Some IRS tax information for self-employed individuals can be found here.
New Product Features/Updates
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When a New Family signs up near you, June Care will send you a notification to let you know via SMS (or push notification if you have the June Care App).
New Family sign-ups will show up on your June Care page under “work near me,” but notice how they look different than posted care requests. Look for the “wave” emoji to differentiate New Family sign-ups from posted jobs.
Pro Tip: A lot of providers get booked because they reach out to families when they first sign-up, so it’s still a good idea to say hello and make yourself known. ;)
Too many notifications?
No worries. You can turn off New Family Sign-Up Notifications from your Account->Settings in your June Care App. -
It's never been easier to track time and get paid for your bookings with June Care's new Timesheets!
Access your Timesheet from your Home, Inbox or your June Care Menu (at the bottom of your App)
To track time, select an active booking and enter the days, hours you worked during the week. You can track time in real time or report all of your hours at the end of the week.
If you are tracking time each day, simply click save to save your timesheet and then add more time the next time you work.
When you are ready to get paid, click report hours to submit your total time for the week and get paid.
For more information (and a video demo of Timesheets) please visit this product update post.
Etc. Etc.
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No problem! If you are currently in an on-going match, please let us (and your match, of course) know when you will be out of town. We will work with your match to find them a temporary solution until you are back!
If you aren’t currently in an on-going match, just let us know when you are planning to be out of town so we know you aren’t available or (if you forget to let us know), simply decline any June Care Requests that come your way for dates when you are unavailable.
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You can update your profile anytime from the account page in your June Care account.
Simple click on manage profile to edit or add any information you’d like to change. Be sure to preview it to make sure it looks the way you want it to look!